Return & Replacement Policy â Ultragadgetz
Last Updated:17-08-2025
At Ultragadgetz, we want you to shop with confidence. Every product we sell is covered by our 7-Day Replacement Warranty to ensure you receive items that are in perfect working condition.
1. Eligibility for Return/Replacement
You may request a return or replacement if:
The product is defective, malfunctioning, or not working as advertised.
You received the wrong product or a product with missing parts.
The product is covered under manufacturer guarantee/warranty and shows a technical fault within the valid period.
2. Conditions Where Return/Replacement Is Not Accepted
We will not accept returns or replacements if:
The product is physically damaged, broken, burned, or mishandled after delivery.
The product shows signs of misuse, unauthorized repair, or alteration.
The product is returned without original packaging, accessories, manuals, or warranty cards.
The request is made after 7 days of receiving the product (for replacement warranty).
3. Replacement Process
Contact our support team at support@ultragadgetz.com within 7 days of receiving your order.
Provide your order ID, product details, and a short description of the issue (with photos/videos if possible).
Once approved, you can return the product to our designated return address.
After inspection, we will send a replacement product of the same model. If unavailable, we may offer an alternative product or store credit.
4. Shipping & Return Costs
If the issue is due to manufacturing defect or wrong product sent, Ultragadgetz will cover the return shipping cost.
If the issue is due to customer error or ineligible return, the customer will bear the shipping charges.
5. Additional Notes
Warranty does not cover consumable parts (like batteries, cables, or accessories) unless specified.
For products with manufacturer warranty, customers must follow the brandâs official service process.
We recommend checking the product carefully upon delivery and keeping the original invoice for warranty claims.
6. Contact Us
For any return or replacement inquiries, please contact us at:
đ§ Email: md7617971@gmail.com
đ Address: Dhaka ,Mirpur 10, Bangladesh
